Refund policy
Return and Refund Policy
Last updated: June 18, 2026
1. Statutory Right of Withdrawal — 14 Days
In accordance with Article L.221-18 of the French Consumer Code, you have fourteen (14) calendar days from receipt of your order to exercise your right of withdrawal, without having to provide any justification.
2. Return Conditions
To be accepted, any returned Product must be:
- Unused and in its original condition.
- In its original, intact packaging.
- Accompanied by the purchase invoice or order number.
The following Products are not eligible for return for hygiene or product-nature reasons:
- Items unsealed after delivery (underwear, intimate accessories).
- Personalised or custom-made products.
- Digital products whose execution has begun with the customer's express consent.
3. Returns Procedure
To initiate a return:
- Contact customer service at support@pierregasly.com with your order number and reason for return.
- You will receive return instructions and the return address by email.
- Send the Product back in its original packaging within 14 days of your withdrawal notification.
4. Return Shipping Costs
Return for personal convenience (withdrawal):
Return shipping costs are borne by the customer.
Return for defective product or dispatch error:
Pierre Gasly Trading SAS covers all return shipping costs. Please contact customer service beforehand to receive a prepaid return label.
5. Refund Processing
Upon receipt and inspection of the returned Product, you will be notified by email of the acceptance or rejection of the return.
If accepted, the refund will be processed within 14 days using the same payment method as the original order.
6. Exchanges and Defective Products
In the event of a defective or incorrect product, please contact customer service immediately at contact@pierregaslyshop.com with supporting photographs. Pierre Gasly Trading SAS will arrange an exchange or a full refund, including return shipping costs.
7. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check with your bank or payment provider. If the issue persists, contact customer service at support@pierregasly.com.
8. Customer Service
Email: support@pierregasly.com
Phone:
+33626016141
— Monday to Friday, 9am to 5pm CET