Frequently Asked Questions

As soon as your order ships, we email you a confirmation with a tracking link, and you can also find it in your account under Orders. Orders are usually processed within [TO CONFIRM: X business days] and delivery then takes [TO CONFIRM: X–Y days] depending on your destination. If your estimated delivery date has passed, contact us with your order number.

For deliveries outside the EU (including the UK), import duties and taxes may apply. They are set by your local customs authority, are not included in your order total, and are the recipient's responsibility. A commercial invoice is included with every parcel to help it clear customs. Need the invoice again? Email us with your order number.

A tracking link is emailed the moment your order leaves our warehouse. If tracking hasn't moved for a couple of days, it is usually waiting for the next carrier scan and will catch up. Still stuck after [TO CONFIRM: X days]? Contact us with your order number.

Shipping options and costs are calculated at checkout based on your delivery address. We ship from France. [TO CONFIRM: add a summary of zones, delivery times and fees.]

We can usually amend or cancel an order before it ships. Email us as soon as possible with your order number and what you'd like to change. Once an order has shipped it can't be modified, but it can be returned.

Pre-order items show an estimated dispatch date on the product page, and you'll receive an email as soon as your pre-order is on its way. [TO CONFIRM: confirm the estimated dispatch window shown on pre-order products.]

We're sorry to hear that. Email us within [TO CONFIRM: X days] of delivery with your order number and photos of the item and its packaging, and we'll arrange a replacement or a refund.

You can return unworn items in their original condition within [TO CONFIRM: 14 / 30 days] of delivery. [TO CONFIRM: describe the return process/portal and who covers return shipping.] Once we receive your return, we'll process your refund or exchange.

Refunds are issued to your original payment method within [TO CONFIRM: X days] of us receiving your return. Depending on your bank, it can take a few extra days to appear on your statement.

Yes. [TO CONFIRM: describe the exchange process.] To avoid sizing issues, please check the size guide on each apparel product page before ordering.

Contact us with your order number and a photo of what you received, and we'll ship the missing part as quickly as possible.

Our mini helmets are 1:2 scale — half the size of a real Formula 1 helmet. They are collector display replicas and are not wearable. Exact dimensions are listed in the specifications on each product page.

Many race helmets are produced as limited editions and may not return once sold out. [TO CONFIRM: state your general restock policy.] Where a restock is possible, use the “notify me when back in stock” option on the product page.

Every product is official Pierre Gasly merchandise. Items marked “Signed” are hand-signed by Pierre Gasly and are reserved for Team Gas (VIP) members. [TO CONFIRM: add certificate of authenticity and/or numbering details if applicable.]

New helmets and collections follow the Formula 1 season. [TO CONFIRM: add a link to sign up for launch notifications] so you're the first to know.

All prices are shown in euros (EUR) [TO CONFIRM: state whether VAT is included]. Team Gas members see their member price automatically once logged in.

Please try a different browser or device and check that your card details are entered correctly. If the problem continues, email us with a screenshot of the error and we'll help you place the order.

A declined order is not charged. Any amount you may see is usually a temporary bank authorization (a pre-authorization) that is released automatically after a few days. If a charge doesn't drop off, contact us with the date and amount.

Enter your code in the “Discount code” field at checkout. Codes are case-sensitive and generally can't be combined with other offers unless stated. If your code is rejected, check its expiry date and conditions.

Use the “Forgot password” link to reset your login. Some products — such as signed items — are reserved for Team Gas members, so you'll need to be logged in as a member to see and buy them.

Team Gas is our membership programme. [TO CONFIRM: list the full benefits — member pricing, access to reserved and signed products, event/GP advantages, duration and price.]

[TO CONFIRM: confirm the exact member discounts and how the membership card and GP ticketing combine, with a worked example.]

Please make sure you're logged in to your member account so your member price is applied automatically at checkout. If you were charged full price by mistake, contact us with your order number and we'll sort it out.

[TO CONFIRM: describe gift options at checkout and whether a gift card is available.]

Your invoice is available [TO CONFIRM: state where — e.g. in your account under Orders]. For business orders, add your VAT number [TO CONFIRM: state where the VAT field is].